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Mobile Communication+Wireless Network+Full Services

Coverage in 200+ Countries with 600 Operators


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Multi IMSI technology for the stable mobile connectivity at the lowest cost
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A Global Number Travel All over the World

iGlobal allows you to have a fixed international numbers. You don't have to worry about losing contact with your families while traveling around many countries. Your global business partners and friends can also get in touch with you via iGlobal at any time.

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FAQs

About Product (5)

How does the SIM card work?
How does the SIM card work? When you land in a new location, please switch on your handset and allow 5-10 minutes for the SIM card to select the correct profile automatically and try to register on the recommended network provider. Please note that if the SIM card has not connected to the recommended network provider, it is the customer's responsibility to manually connect to the recommended network provider to avoid overcharges.
PAC Code & Number Portability
Transferring Numbers / Number Transfer / Porting Numbers / Number Portability / PAC Code Porting Authorisation Code (PAC) is a unique identifier (normally 9 characters long and in the format "ABC123456") used by some mobile network operators to facilitate mobile number portability (MNP). This allows users to retain their mobile telephone number when switching operators.iFREE SIM cardnumbers are non-transferrable neither toiFREE SIM card, norfromiFREE SIM card, nor withiniFREE SIM card. If youriFREE SIM card is lost, stolen, ordamaged, and a replacement sim is acquired by you, the replacementsim willarrive to you with a new number.The reason for this is thatiFREE SIM card offers aspecialised international roaming service that works on a call back system usingspecial numbers. These numbers are not part of the mobile number portabilityscheme. Due to this reason, we are unable to provide you with a PAC code.Asan alternative, you can set up call forwarding to and from youriFREE SIM cardnumber. Network operator charges will apply. If you have any further enquiries, please contact us using the Contact Us – Submit Enquiry Form
Short Dial Codes
Short dial codes:
133 Return My UK Number
160 Returns US Number
154 Customer Services (chargeable)
188 Disable Charge Notification
189 Enable Charge Notification
102 Call Divert On
190 Top Up
187 Balance Check
121 Voicemail Retrieval
122 Voicemail On
125 Voicemail Status
103 Call Divert Off
Sim Expiration
If your SIM card is not used or reloaded for 12 months, it'll automatically be deactivated after 12 months from the last use, and the mobile number and any unused credit will be void. This is a requirement from the operator from a regulatory perspective. If this happens, you may need to purchase a new SIM via our website: www.ifreegroup.com. Useful iGlobal SIM web links, Terms and Termination - https://www.ifreegroup.com/terms-of-use If you do not use the SIM card to make at least one chargeable call within 12 months, this agreement will terminate automatically and should be deemed to be terminated by you. Provision of the Services - https://www.ifreegroup.com/terms-of-use The Services provided under this agreement will continue to be provided for 12 months after your last use of the Service( Sufficient Call Time), except in the caes of the termination of this Agreement. At this later period, the Services will cease to be available, no matter there are unused calls remaining in your account. Term and Termination - https://www.ifreegroup.com/terms-of-serviceIf You do not use the SIM card for 12 months and the SIM card isn't registered on our website, this agreement will terminate automatically and should be deemed to be terminated by You. Any credit remaining on the SIM card will be permanently void and will not be refunded.If you have any further enquiries, please contact us via "Contact Us - Submit Enquiry Form".
Sim Replacement/Lost/Stolen/Damaged
Sim Replacement/Lost/Stolen/Damaged As we are not able to transfer mobile numbers from one sim,To obtain a replacementsim, please contact us using the Contact Us - Submit Enquiry Form. Let us know what has happened to the original sim and that you would like the originalsim blocked. Mention that you would like a replacement sim and a discount voucher code. We will block your original sim, and then provide you with a discount voucher code.To obtain a replacement sim, please contact us using the Contact Us - Submit Enquiry Form. Let us know what has happened to the original sim and that you would like the original sim blocked. Mention that you would like a replacement sim and a discount voucher code. We will block your original sim, and then provide you with a discount voucher code.Once your replacement sim arrives in the post, using the

About Payment (4)

H Top up - How to top up or recharge your sim ?
You can top-up / recharge your Globalsim online. Simply visit our website www.ifreegroup.com/top-up, and follow the instructions to add credit to your phone instantly. We are available 24/7 to assist you with your top up. You can reach us by dialling 190 from your Globalsim phone or by dialling +44 (0) 208 819 2557 (UK) or +1 212 660 9969 (USA).Please note that it is a requirement for your SIM to be
How do iFREE SIM card SMS Charges work?
SMS are charged on the basis of 'SMS sent from Sender. See ourtariffs forrates.
How can I view my itemised billing and account history?
To view your itemised billing and account history, simply log intoyour account online at www.ifreegroup.com. When the 'My Account'Home Page appears, click on the button that displays your phonenumber. You will then be taken to a page that displays youritemised billing and account history. To view other numbersassociated to your account, return to the My Account Home Pageand click on the next number in the same way.
Voucher Code
If you have a voucher code, and you are unable to redeem the voucher code, kindly dial *18digitvouchercode# and then press the send button. This means type a * before the redeem code and a # at the end of the redeem code, with no spaces in between, and then press the send button.Now check your balance bydialling 187. The updated balance should display on your handset.If this did not help to resolve your issue, please contact us

About Troubleshooting (8)

How to set up Data and Internet on standard handsets?
How to set up Data and Internet on standard handsets? To set up a data connection, you will need to setup a new 'Access Point Name (APN)' on your mobile handset.APN: 'mobiledata'Leave the Username and Password fields blank.Leave other settings as default. Ensure that data roaming is active on your phone. Your phone may try to connect to your original network provider. Therefore, you may need to disable all other data connections including Wi-Fi.
How to set up Data and Internet on Android device
How to set up Data and Internet on Android device “Settings”>“Mobile network”>(open“Mobile data”)“Access PointNames”>“New APN”>”“Enter any name,APN Enter mobiledata”>“Save and choose the new APN”>(Open”Data roaming”) If you have done this, yet your issue remains unresolved, we will do everything possible to give you the support that you need. To help us to resolve your issue as quickly as possible, we would be grateful if you would mention in the Contact Us - Submit Enquiry Form the specific actions that you have personally taken when attempting to self-resolve the issue you are experiencing.
How to set up Data and Internet on iOS device
How to set up Data and Internet on iOS device “Settings”>“Mobile network”>(open“Mobile data”)“Access Point Names”>“NewAPN”>”“Enter any name,APN Enter mobiledata”>“Save and choose the new APN”>(Open”Data roaming”) If you have done this, yet your issue remains unresolved, we will do everything possible to give you the support that you need. To help us to resolve your issue as quickly as possible, we would be grateful if you would mention in the Contact Us - Submit Enquiry Form the specific actions that you have personally taken when attempting to self-resolve the issue you are experiencing.
How to set up Data and Internet on an iPad.
Choose "Settings" on the home page, select "mobile data" if you use the UK profile, enabling "mobile data," and "3 g". In order to avoid the high fee , We recommend you not to choose "data roaming" in UK. If you use any other profiles, such as the euro zone, the world, the United States, to enable the "mobile data", "3 g" and "data roaming". Choose "APN Settings", choose the mobile data options you want to use. Set APN as "mobiledata" in "mobile data", leave user name and password field blank, no need to change other settings on this page., exit this page, If according to the steps, the problem remains unresolved, we will do everything possible to provide support for you. To help us solve your issue as quickly as possible, we would be appreciated if you can submit the siuation to the "Contact Us - Submit Enquiry Form" when you are trying to solve your issues
How to Change the Caller ID?
To change the Caller ID of your GlobalSim number from your UK mobile number to your US mobile number or vice versa, if you have not done so already, please dial the short codes shown below to activate the numbers on your sim. 133 Return my UK number 160 Return my US number If you would like to withhold your Caller ID, this can be arranged too.Please contact us using the Contact Us - Submit Enquiry Form, and mention your requirements.Once we have completed your request, the next time you make an outbound call, depending on your requirements, your number will either appear as withheld, or your Caller ID will appear as the US or UK number. Important Note Calls received on your UK number are free in many countries during weekdays. Calls received on your US number during weekdays are chargeable. Please refer to the tariff guide for further information
Voicemail
Dial the short codes mentioned here to activate and 122 Voicemail On 123 Voicemail Off Did you know that you can do this online? Simply log in to Scroll down to the ‘Configure Voicemail’ section, select On or Off, select your timeout seconds and click ‘Submit.’ You will receive an on screen confirmation message that the new setting has been applied. However if you come out of this screen and return to it, it will appear as if the change you had made reverted to the former setting. In reality this is not the case. The latest setting you had selected has been applied on our system. You can test the latest setting by dialling your GlobalSIM handset. If you have any further enquiries, please contact us using
Voice Call Failure & Network Registration Issues - I cannot
SMS are charged on the basis of 'SMS sent from Sender. See ourtariffs for rates.
How to set up Call Forwarding?
How to set up Call Forwarding? To use the iFREE SIMcard low cost Call Forwarding facility, you will need to forward your iFREE SIMcardnumber to the number abroad that you wish to call. Then simply dial your iFREE SIMcard number and you will be diverted to the number abroad. To set up call forwarding, simply: 1. Log in to your account at www.ifreegroup.com. 2. When the ‘My Account’ home page appears, click on the 3. Scroll down to the ‘Set Forwarding’ section and enter the number that you want to forward your calls to. Ensure that you input the number in international format excluding the 00/+ prefix (e.g 4412345689). 4. In the Call Back dropdown, select ‘Yes.’ 5. Click on the ‘Submit’ button. You will receive an on screen confirmation message that the Please note that you can amend the number entered here to Alternatively, you can also set up forwarding using youriFREE SIMcard.