A:First visit http://ifree.ly/iapp , download iAPP to register(log in) iFREE account, and enter ICCID number to activate the card. Then go to "Store", choose package according to the country and plan you set.（Purchase before travelling abroad.）
A:The reason for "No Service"is probably because the MOGO S doesn't connect to local operator. You can try to restart your mobile device; if it is still unavailable, you should try to set operator manually by following steps: a. iOS: open "Settings"--"Mobile Network"--close "Automatic"--search the Internet and choose the right operator. (For example: Austria, choose "Orange") b. Andriod: open "Settings" --"Mobile Netword"--"Carrier"--search the internet and choose the right operator."
A:Setup your APN according to our most up-to-date “APN Configuration List” using the following steps: a) iOS: Go to Settings > Cellular > Turn on Cellular Data > Cellular Data Options > Turn on Data Roaming > Cellular Data Network > Input APN (for your destination country). Go to Settings > Turn on Airplane Mode for 2 minutes and turn it off b) Android: Go to Settings > Mobile Networks > Turn on Mobile Data > Access Point Names > New APN > Input a name of your choice and APN (for your destination country) > Save and choose the APN. Go to Settings > Turn on Data Roaming > Turn on Airplane Mode for 2 minutes and turn it off
A:The APN of your destination country can be viewed using by using the following steps: a) Find the FAQ section from the iAPP home page. b) Visit http://ifree.ly/mogosinfo
and scroll down to the operator list. c) Go to WeChat and search for our account “iFREEGROUP”. Go to “More”, select ‘Frequently Asked Questions’, and scroll down to view the operator list.
A:a. Check the package ○ Ensure your package is still within its validity. ○ Ensure your SIM card is bound with the account. Process: "iFREE APP"--"SIM Manage"--"Manage"--"Bind the Card" Solution: If your problem is one of the above, you need to order the package or bind the card once your phone connects to the internet.
b. Check settings of your phone ○ Ensure your phone supports GSM, WCDMA system; for dual-card dual-dtandby phone, make sure SIM card is in the main slot. ○ Must open cellular data network and data roaming function. ○ If your destination country is part of the region in Asia, Europe or America, you should set the APN and operator munually by the instructuon. Solution: set according to the step above, and restart the phone. If you try the operation above and are still unable to use your MOGO S card, Please try to restart the phone.
c. Check your operation ○ After 5 prompts appeared when start/restart your phone, click "ok" of each prompt. ○ After the end of the final prompt, wait for 2 to 5 minutes, signal position will turn from "X" to white signal bars. ○ Better avoid the environment of tunnel, subway, elevator, sea, forest, cave or high speed movement. After-sales service ○ Please contact our official wechat "iFREE GROUP" if you have further questions. ○ Contact number of iFREE official customer service (Call abroad) + 85224738888 Visit
Visit , download iApp, enter "User Center"--"MOGO S"--"Order Management" to check your current status and consumption status.